Shipping policy
Shipping Policy
Thank you for shopping with Rose Mahana! Here's everything you need to know about how we get your order to you.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times We offer the following shipping options within the United States:
- Free Standard Shipping (2–7 business days)
- Expedited Shipping (2–3 business days)
Expedited shipping rates are calculated at checkout based on your location and order weight.
Free Shipping We offer free standard shipping on all US orders.
International Shipping We currently ship to select international destinations. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this to track your package directly on the carrier's website.
Lost or Damaged Packages If your order arrives damaged or you believe it has been lost in transit, please contact us at rose@rosemahana.com. We'll work with you to resolve the issue as quickly as possible.
Contact Us For any shipping-related questions, please reach out to us at rose@rosemahana.com or through our contact page.